TS Maintenance Digest - Week of December 18th to December 24th - Updates to Ellucian Experience & Ellucian Workflow

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Information Notice: Signing into Ellucian Experience & Ellucian Workflow || Wednesday, December 21st || Time: 12:00pm

Going forward users will be able to sign into Ellucian Experience & Ellucian Workflow using either your student account or your employee account.  

ITS Maintenance Notice:Tuesday, December 20th   || Time: 10:30pm

Windows Workstation patching (all desktops and laptops running Windows)

  • Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
  • Security Updates are available to install from Tuesday, December 20th  at 12:30pm
  • Please follow restart instructions prior to the Thursday, December 22nd  at 10:30pm, when restarts will occur automatically

ITS Maintenance Notice:  Wednesday, December 21st  || Time: 10:00pm – 4:00am

SharePoint Server Maintenance: All internal SharePoint sites require patching and will be unavailable

  • Our.unbc.ca
  • Bog.unbc.ca
  • Please note that this maintenance does not involve SharePoint Online (Teams/OneDrive) environments

ITS Maintenance Notice: Thursday, December 22nd  || Time: 10:00pm – 4:00am

Windows Server Maintenance

  • All Windows Servers are impacted – FAST access may be intermittent during this window.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.