ITS Maintenance Digest - Week of September 17th to September 23rd

ITS Maintenance/Information for this week:
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

Thursday, September 19th || Time: 7:00pm – 10:00pm


F5 System Maintenance: Users may experience service interruptions in the following systems:

  • Argos
  • Banner
  • FAST
  • GitLab
  • myUNBC/Student Portal
  • BDM (Banner Document Management)
  • VDI (Virtual Desktop Infrastructure)

Thursday, September 19th || Time: 10:00pm – 4:00am

Windows Server Maintenance 

  •  All Windows Servers are impacted- FAST access may be intermittent during this window.

Linux Host Maintenance

  • All Linux hosts are impacted. 

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.