ITS Maintenance Digest - Week of November 12th to November 18th
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.
Horizon Virtual Desktop (VDI) Maintenance- Thursday, November 14th || Time: 10:00pm
- All virtual desktop connects will be impacted during the maintenance
Windows Workstation patching- Thursday, November 14th || Time: 10:30pm (all desktops and laptops running Windows)
- Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
- Security Updates are available to install from Tuesday, November 12th at 12:30pm
- Please follow restart instructions prior to the Thursday, November 14th at 10:30pm, when restarts will occur automatically
Banner Upgrade – Saturday, November 16th || Time: 9:00am – 9:00pm
Systems unavailable during this maintenance:
- myUNBC (Limited functionality)
- Users who are unable to access myUNBC for Moodle & Outlook please use the links provided below)
- https://moodle.unbc.ca/ & https://outlook.office.com/mail/
- Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
- UNBC Online Services (Student, Alumni and Employee)
- UNBC Password Management Services
- UNBC Online Phone List
- FAST – fast.unbc.ca
- Argos Reports – reports.unbc.ca
Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.
IT Service Desk Contact Information:
- Telephone: 250-960-5321
- Toll Free: 866-960-5321
- Email: support@unbc.ca
- Web: unbc.ca/its
- Customer Support Portal: support.unbc.ca
- Service Desk hours: Monday - Friday 8:00am to 4:00pm
- Closed daily from 12:00pm to 12:30pm
- Located on the second floor of the Teaching Lab, room 8-264.