ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Advanced Maintenance Notice: Saturday, October 22^nd  || Time: 7:00am – 7:00pm

 Banner Upgrade - Systems Unavailable during this maintenance:

• Banner Admin Pages– BANPROD, BPREPROD, BQAWEEK
• UNBC Online Services (Student, Alumni and Employee)
• myUNBC Student Portal
• UNBC Password Management Services
• UNBC Online Phone List
• FAST
• Argos

ITS Information Notice: Action Required - Zoom Software Policy

Zoom will implement a new Software Lifecycle policy under which client versions lower than a minimum version will be blocked, and they will enforce a minimum version on a quarterly schedule – the first weekend of November, February, May & August. Users who are running an end-of-life version after November 5^th, will not be able to join meetings via Zoom Client and will be prompted to update, or join from the Web browser.

This policy will affect the following products on the following dates:

• To update your Zoom client please see our Knowledge Base article: Article - How to Update your Zoom (teamdynamix.com)
• For more information please visit: Zoom Software Quarterly Lifecycle Policy – Zoom Support

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.