ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Tuesday, October 25^th  || 8:00pm to 12:00am

Wireless AP Upgrades: ITS will be performing upgrades and maintenance on the Wi-Fi, access will be down in different areas for up to 20 min. as each AP is updated

Note: This will affect ALL UNBC buildings including those in the Regions and downtown

ITS Maintenance Notice: Thursday, October 27^th || 10:00pm – 11:00pm

Updates to the login page: users will experience connection interruptions to the following systems:

• Banner (banner.unbc.ca)
• Fast (fast.unbc.ca)
• SSB (ssb.unbc.ca)

ITS Information Notice: Equipment E-Waste Collection || October 25^th to October 27^th

ITS will be conducting an equipment e-waste collection from October 25^th to October 27^th . Please bring any outdated or unneeded UNBC assets such as computers, workstations, laptops & monitors to the IT Service Desk located on the second floor of the Teaching Lab, room 8-264. ITS will handle the disposal of this equipment safely and securely.

If you have the following models please note, these are well past the end of life and are no longer supported by ITS:

Towers

• OptiPlex 900 series
• OptiPlex 9000 series

Laptops

• Latitude E6000 series
• Latitude E7000 series

Monitors: Any monitor with the Green Asset sticker that is less than 38000 is not compatible with new equipment.

ITS Information Notice: Microsoft will be retiring support for iOS 13 and Mac OS 10.14 on the To Do iOS and Mac applications.

Microsoft recommends updating to version 14 and above for iOS and 10.15 and above for MacOS to continue using the To Do application on your device. If you do not upgrade to the newest version you will no longer be able to use the To Do application.

Note: If automatic upgrades are not set up on your device, please visit the links below to upgrade your device.

• Update iOS on iPhone - Apple Support (CA)
• Update macOS on Mac - Apple Support

When will this happen?

This change will go into effect mid-November.

Further information can be found at: https://m365admin.handsontek.net/retiring-support-for-ios-13-and-macos-10-14/

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.