ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its.  Please see one of these locations for maintenance notices.

ITS Maintenance Notice:Thursday, August 4^th || Time: 5:00pm to 6:00pm

Implement SAML on VPN2: Your sign-on experience to the Virtual Private Network will look different!

When you choose to login to the VPN (Virtual Private Network) you will be prompted to login using the UNBC M365 login portal.

If you still have questions regarding Multi-Factor Authentication Please search our customer portal (support.unbc.ca) for MFA knowledge base articles:

• Multi Factor Authentication – Frequently Asked QuestionsArticle - Multi Factor Authentication... (teamdynamix.com)
• Multi Factor Authentication - Registering a device Article - Multi Factor Authentication... (teamdynamix.com)

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.