ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its.  Please see one of these locations for maintenance notices.

ITS Maintenance Notice:Tuesday, August 23^rd  || Time: 7:00pm

SSO Integration for desktop.unbc.ca: When you log into the virtual desktop (desktop.unbc.ca) your sign on experience is going to look different. Remember to enter your username as username@unbc.ca, not First.Last@unbc.ca.

Note: During this maintenance period, users may be unable to login to the virtual desktop temporarily.

ITS Maintenance Notice:  Friday, August 26^th   || Time: 4:30pm

Agora Distribution Switch: ITS will be performing network maintenance on August 26^th at 4:30pm.

Note: The duration of the maintenance period is up to 10 minutes.

Areas of campus that may experience multiple network interruptions during this maintenance are:

• Facilities
• Daycare

ITS Maintenance Notice: Sunday, August 28^th  || Time: 6:00am to 6:00pm

Internet-Service-Provider Maintenance: Network services will be offline for up to 6 hours on August 28^th between the hours of 6:00am and 6:00pm.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.