ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal, our.unbc. ca for Employees, support.unbc.ca and on unbc.ca /its.  Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Tuesday, August 16^th  || 9:00pm

Palo Alto Change: Updates to the firewall will require a complete Network outage of up to 4 hours.

Note: During an outage of the Firewall the network is functionally offline. All access to UNBC resources will be unavailable.

ITS Maintenance Notice:Tuesday, August 16^th  || Time: 10:30pm

Windows Workstation patching (all desktops and laptops running Windows)

• Windows Workstation Patching - Important information regarding the release and install of Software Security Updates for UNBC Workstations
• Security Updates are available to install from Tuesday, August 16^th at 12:30pm
• Please follow restart instructions prior to the Thursday, August 18^th  at 10:30pm, when restarts will occur automatically

ITS Maintenance Notice:  Wednesday, August 17^th  || Time: 10:00pm – 4:00am

SharePoint Server Maintenance: All SharePoint sites require patching and will be unavailable

• myUNBC - Student Portal
• Please note that Learn/Blackboard and UNBC Online Services can still be accessed through unbc.ca/login
• Our.unbc.ca
• Bog.unbc.ca
• Please note that this maintenance does not involve SharePoint Online (Teams/OneDrive) environments

ITS Maintenance Notice: Thursday, August 18^th  || Time: 10:00pm – 4:00am

Windows Server Maintenance

• All Windows Servers are impacted – FAST access may be intermittent during this window.

Linux Host Maintenance

• All Linux hosts are impacted – Learn access may be intermittent during this window.

ITS Maintenance Notice: Saturday, August 20^th   || 9:00am – 9:00pm

 Banner Upgrade - Systems Unavailable during this maintenance:

• Banner Admin Pages– BANPROD, BPREPROD, BQAWEEK
• UNBC Online Services (Student, Alumni and Employee)
• myUNBC Student Portal
• UNBC Password Management Services
• UNBC Online Phone List
• FAST
• Argos

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.