ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Thursday, April 27^th || Time: 5:00pm – 11:00pm

Banner Upgrade - Systems that may experience service interruptions during this maintenance:

• Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
• UNBC Online Services (Student, Alumni and Employee)
• Ellucian Experience/Student Portal
• UNBC Password Management Services
• UNBC Online Phone List
• FAST
• Argos

ITS Information Notice: FAST – Multi Factor Authentication  

As of April 25^th, You will be prompted for MFA at least once every 14 days you log into FAST.

Note: Remember to enter your username as username@unbc.ca, not First.Last@unbc.ca.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.