What should I do if I upgrade my Mobile Device and the Microsoft Authenticator app is installed?

Your Mobile Device has to be registered in order for the Multi-Factor Authentication to work with your Mobile Device. If you go and purchase a new phone, download the Microsoft Authenticator app and add your account, it wont work as it needs to be registered.

Please contact the IT Service Desk when you purchase a new Mobile Device so that we can remove and add your new device.

More questions regarding Multi-Factor Authentication? Please see our knowledge base article Multi Factor Authentication (MFA) Frequently Asked Questions (FAQs)

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.