ITS Information Notice: Some users may be unable to view or access Microsoft 365 apps or services

The majority of reported impact is coming from North and South America. We continue to review diagnostic logs from caching infrastructure to isolate the source of the issue.

Whilst the Microsoft 365 apps may not render, users can still access the applications directly through the URL. Some examples of these include:

• Microsoft 365 Admin Center - portal.office.com
• Outlook - outlook.office.com
• Microsoft Teams - teams.microsoft.com
• Word Online - microsoft365.com/launch/word
• Excel Online - microsoft365.com/launch/excel

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.