ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices

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ITS Maintenance Notice: 

Thursday, February 20^th || Time: 8:00am to 4pm 

Linux Host Maintenance 

• All Linux hosts are impacted 

Sunday, February 23rd || Time: 8:00am to 4pm 

Palo Alto Patching:

• Updates to the firewall requires a VPN outage for Linux.
• Updates to the firewall on VPN2 will require a complete network outage. 

Important Note: During an outage of the Firewall the network is functionally offline. All access to UNBC resources will be unavailable.

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.  

IT Service Desk Contact Information: 

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
• Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.