UNBC values its students and their well-being. ConnectU is a confidential service that allows UNBC students to connect themselves or to refer students to a system designed to offer appropriate support and services.
The Restorative Relations and Student Supports (RR&SS) department collaborates with the UNBC community to identify, support and respond to concerns for students, students identified as experiencing distress, and students who seek out the support of this team.
Our team aims to tailor services to meet an individual's needs by:
- Connecting students with appropriate services.
- Working with a student to develop a support plan focused on achieving defined goals and outcomes.
- Offering restorative options to facilitate conversation, transform conflict and foster healthy relationships.
- Acting as a support for students navigating the post-secondary system.
- Connecting with UNBC community members to streamline assistance.
- Offering a judgment-free, confidential environment for students to share their concerns and determine how to move forward.
If you are a student who is struggling or if you recognize that a UNBC student is having difficulties and could benefit from ConnectU:
Note: ConnectU is not for emergencies. In an emergency, call Security at 250-960-7058 or 911.
Questions about ConnectU
Questions about ConnectU
ConnectU is a system that provides students a platform to express a concern for the well-being of themself or another student who could benefit from being connected with appropriate supports.
ConnectU provides an opportunity for students to get support at an early stage of their academic journey or during times of heightened stress. The earlier a student gets connected with appropriate supports, the better chance they have to succeed holistically.
ConnectU provides a clear, centralized place where UNBC students can share their concerns.
ConnectU is a system that allows you to seek support when you notice changes in yourself, or another student, that may require further support. If you feel that your situation is complex or beyond your current resources, you can submit a ConnectU form online. Once submitted, the Restorative Relations and Student Supports (RR & SS) Department will receive and assess the referral. If necessary, they will contact you for an intake to better understand your situation and collaborate with you to develop a personalized plan of support.
The information you share through ConnectU is confidential and protected under the Freedom of Information and Protection of Privacy Act. It will be kept private unless there's a necessity for disclosure, as required by law.
No. ConnectU form will not show up on student's academic records.
Access to information collected through ConnectU is tightly controlled. The Restorative Relations and Student Supports (RR & SS) Department are trained in supporting students and are the only people who have access to the information collected through a ConnectU referral.
Maintaining student privacy is paramount. Any personal information communicated through ConnectU is collected under the authority of the Freedom of information and Protection of Privacy Act (“FOIPPA”). This information is kept confidential and stored separately from a student’s academic records and is used by the RR & SS team for the sole purpose of supporting the UNBC community. Personal information will be kept confidential unless the situation necessitates or as required by law.
If it’s possible/appropriate and safe to do so, talk with the student about your concerns. Let them know that UNBC has free resources available to support them. Suggest the student contact UNBC's Restorative Relations and Student Supports Coordinator, who can assist them or fill out a ConnectU Referral form.
Yes, if you need support, you can fill out the ConnectU form or contact the Restorative Relations and Student Supports Coordinator directly.
In a caring community, members look out for each other and try to help when possible. If someone is concerned about you, they may submit a ConnectU form. Ideally, they will talk to you about their concern first; however, this is not always possible.
ConnectU forms will go directly to the Restorative Relations and Student Supports (RR &SS) department. This team is trained to support students at UNBC. The RR & SS Department will assess the referral and decide whether it’s necessary to contact you. The office will contact you primarily by your UNBC email and/or telephone.
If you receive an email or phone call, we encourage you to respond. The choice is yours to engage, unless their is a risk to self, to the UNBC community, or involvement in non-academic misconduct. There is no penalty for not responding, and you can still access supports at any time.
Still have questions about ConnectU?
Please contact us by email at ConnectU@unbc.ca