Within all post-secondary institutions there are student complexities that require attention from faculty and staff. Responding promptly and effectively to student needs leads to better academic performance, increased student retention, and a higher overall state of well-being.
Student needs can be complex, and it can be difficult to know what steps to take to support a student who may be struggling. Here is a helpful resource outlining steps you can take when concerned for a student:
Not sure whether to submit a referral? When in doubt, fill one out.
Note: ConnectU is not for emergencies. In an emergency, call Security 250-960-7058 or 911.
Questions from Faculty and Staff about ConnectU
Questions from Faculty and Staff about ConnectU
UNBC employees should report their concerns to ConnectU if they:
- Have concerns about a student’s well-being or behaviour, especially if it’s a concern that may cause the student longer term problems if not addressed early
- Have tried to provide support that is not working
- Are unsure about what to do, who to call, or how to help
Referrals to ConnectU fall into one or more of the following categories:
- Behavioural Concerns
- Health & Well-being
- Non-Academic Misconduct
You can always refer a student directly to a support service.
It is important to acknowledge that it can be difficult for some students to ask for help. When you submit a ConnectU referral, we have the ability to follow up with a student where there may be barriers to accessing support services.
The Restorative Relations and Student Supports (RR & SS) Department receives and assesses the referral. If action is needed, the RR & SS reaches out to the student for an intake to understand their situation. They will then collaborate on creating a plan of support if needed.
Any information submitted through ConnectU is confidential and falls under the Freedom of Information and Protection of Privacy Act. Personal information will be kept confidential unless the situation necessitates or as required by law.
The Restorative Relations and Student Supports (RR & SS) Department will attempt to contact the student by email and/or telephone. If the department does not hear back from the student, the matter is considered closed. An exception to this would be if there is a concern for the student’s safety or behavioural concerns that impact the well-being of the UNBC community (i.e., Non-academic Misconduct).
It is the student’s choice whether or not to respond. Students can access support at any time even if they did not engage initially.
Still have questions about ConnectU?
Please contact us by email at ConnectU@unbc.ca