IT Service Desk

Phone: 250-960-5321 (Local 25321)
Toll-free: 1-866-960-5321
Email: support@unbc.ca
Location: LAB 8-262

Hours of operation

Monday to Friday
8:00 a.m. to 4:00 p.m.
Closed daily from 12:00 p.m. to 12:30 p.m.

IT Support System

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ITS Maintenance Digest - Week of June 2nd to June 8th

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of May 5 to 11

ITS maintenance information for this week:

ITS Maintenance Digest - Week of April 16th to April 22nd

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of April 7 to April 13th

ITS Information Notice: Missing Portal Cards in Ellucian Experience

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ITS Maintenance Notice: VDI (virtual desktops) will be unavailable

Jun 27, 2023

ITS Maintenance Notice: Wednesday, June 28^th || 5:00am – 7:00am

Horizon vSphere Environment Upgrade: VDI (virtual desktops) will be unavailable during this scheduled maintenance.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

Telephone: 250-960-5321
Toll Free: 866-960-5321
Email: support@unbc.ca
Web: unbc.ca/its
Customer Support Portal: support.unbc.ca
Service Desk hours: Monday - Friday 8:00am to 4:00pm
- Closed daily from 12:00pm to 12:30pm
Located on the second floor of the Teaching Lab, room 8-264.