ITS Maintenance Notice: Student Services Affected || Saturday, October 28th || Time: 8:00am to 5:00pm

ITS Maintenance Notice: Data Centre Upgrade || Saturday, October 28th || Time: 8:00am to 5:00pm

 UNBC ITS will be performing upgrades to the network that will affect multiple systems on campus. This upgrade will involve taking down several systems, and will also impact other systems with service interruptions throughout the day.

The following systems will be unavailable
  • Email (on-campus to off campus email)
  • Self-Service Banner (ssb.unbc.ca)
  • Ellucian Experience/Student Portal
  • VPN – Virtual Private Network (Global Protect)
  • Library Website
  • VDI –  Virtual Desktop Infrastructure (All desktop pools)
  • Papercut & Print servers (Printing, Copying & Scanning)
  • WIFI - UNBC & EduRoam will be unavailable
  • UNBC Online Phone List
  • UNBC Password Management Services
  • UNBC Online Services (Student, Alumni and Employee)

The following systems will have service interruptions during the day
  • Computer Logins will be interrupted or unavailable for certain times during the day
  • WIFI – UNBC Guest & ResNet will be available
  • Wired Networks will have service interruptions

The following systems are expected to have limited or no noticeable impact
  • Email (Exchange Online)
  • Moodle
  • Hard-Wired internet access (ethernet)
  • Microsoft Teams
  • Library Catalog
  • OneDrive
  • Main UNBC website (unbc.ca)

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

 IT Service Desk Contact Information:

  • Telephone: 250-960-5321
  • Toll Free: 866-960-5321
  • Email: support@unbc.ca
  • Web: unbc.ca/its
  • Customer Support Portal:  support.unbc.ca
  • Service Desk hours: Monday - Friday 8:00am to 4:00pm
    • Closed daily from 12:00pm to 12:30pm
  • Located on the second floor of the Teaching Lab, room 8-264.