ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Wednesday, June 28^th  || 5:00am – 7:00am

Horizon vSphere Environment Upgrade: VDI (virtual desktops) will be unavailable during this scheduled maintenance.

ITS Maintenance Notice: Thursday, June 29^th  || Time: 8:00pm – 9:00pm

EEI update - Systems Interruptions during this maintenance:

• Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
• Banner Self Service
• UNBC Online Services (Student, Alumni and Employee)
• Ellucian Experience/Student Portal
• UNBC Password Management Services
• Infosilem

ITS Advanced Maintenance Notice: Wednesday, July 19^th || Time: 4:00pm – 2:00am

Banner Upgrade - Systems Unavailable during this maintenance:

• Banner Admin Pages – BANPROD, BPREPROD, BQAWEEK
• UNBC Online Services (Student, Alumni and Employee)
• Ellucian Experience/Student Portal
• UNBC Password Management Services
• UNBC Online Phone List
• FAST
• Argos

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.