ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Tuesday, January 30^th || Time: 10:30am

VPN Update: ITS will be performing an update to the Virtual Private Network (Global Protect). Users will receive a prompt to download the newest version of Global Protect the next time they connect to the VPN.

ITS Maintenance Notice: Tuesday, January 30^th || Time: 10:00pm

VPN Upgrade: ITS will be performing an upgrade to the Virtual Private Network (Global Protect). Users will experience interruptions when connecting to the VPN following the maintenance.

ITS Maintenance Notice: Wednesday, January 31^st  || Time: 6:30am – 7:00am

Building 8 Network Maintenance: ITS will be performing maintenance on the network in Building 8 (Teaching Laboratory) from 6:30am – 7:00am, users will experience connection interruptions during this maintenance window.

ITS Maintenance Notice: Thursday, February 1^st || Time: 6:30am – 7:00am

Building 3 Network Maintenance: ITS will be performing maintenance on the network in Building 3 (Charles J McCaffray Hall) from 6:30am – 7:00am, users will experience connection interruptions during this maintenance window.

ITS Maintenance Notice: Thursday, February 1^st  || Time: 8:00pm – 10:00pm

Oracle Upgrade - Systems Unavailable during this maintenance:

• Banner Admin Pages/Banner Access Management - banner.unbc.ca
• Self-Service Banner - ssb.unbc.ca
• Argos Reports - reports.unbc.ca
• FAST - fast.unbc.ca
• ARC - arc.unbc.ca
• Infosilem
• Ellucian Experience (Student Portal)
• Ellucian Workflow (Leave Requests)

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

 IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.