ITS Maintenance Digest - Week of January 14th to 20th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Notice: Thursday, January 18th || 7:00am

Building 4 Network Maintenance: ITS will be performing maintenance on the network in Building 4 (Research Laboratory) at 7:00am, users may experience connection interruptions for a few minutes.

ITS Maintenance Notice: Thursday, January 18th || 9:00pm – 11:00pm

Palo Alto Update: During this maintenance window, users may experience service interruptions when accessing UNBC resources.

ITS Maintenance Notice: Thursday, January 18th || Time: 10:00pm – 4:00am

Windows Server Maintenance

 All Windows Servers are impacted – FAST access may be intermittent during this window.

 Linux Host Maintenance

 All Linux hosts are impacted

ITS Information Notice: Action Required before February 3rd - Zoom Software Policy

Zoom will be enforcing minimum versions as outlined in their software life cycle policy. Users who are running an end-of-life version after February 3rd, will not be able to join meetings via Zoom Client and will be prompted to update, or join from the web browser.

Product

Min version required as of February 3, 2024

Zoom Client: Windows, macOS, Linux, iOS, Android, Intune, and Blackberry

5.14.5 (Windows, macOS, Linux, Android, iOS, Intune)

5.14.0 (Blackberry)

Zoom Rooms and Zoom Room Controller

5.14.5 (Windows, macOS, iOS devices and controllers, appliances)

5.13.5 (Android controllers)

Zoom Phone Appliances

5.14.5

VDI Client

5.13.0

VDI Plug-in

5.11.9

Virtual Room Connector

5.9.8827.20221230

Meetings Connector

4.8.20230316.163

Recording Connector

5.1.4.169.20230511

Meeting SDK Client
Windows, macOS, iOS, Android

5.14.5

Meeting SDK Web

2.12.0

Video SDK Client
Windows, macOS, iOS, Android

1.6.2

Video SDK Web

1.6.0

Zoom Contact Center SDK (Native)(Android and iOS)

2.6.0

Zoom Node

1.2.0.2628

Zoom Phone Local Survivability (ZPLS) module

1.12.0.2628

ITS Information Notice: G:Drive Folders & H:Drive will be decommissioned as of September 2025

What is happening?

The Shared on-campus storage (G: Drive folders) & Personal on-campus storage (H: Drive) for file storage, will be decommissioned as of September 2025. As a best practice for modernizing and safeguarding our file storage infrastructure, UNBC ITS is continuing its shift towards cloud-based file storage.

Moving data into the cloud makes campus files easier to access due to the increase in people who require remote access to their files and the difficulties with VPN-based file shares. With the increasing use of OneDrive, Teams and SharePoint, it is no longer viable to use an older & less secure shared space for file storage.

How to prepare?

To prepare for this change, UNBC ITS recommends that Faculty & Staff begin migrating their files over to the preferred location.

Files

Preferred location

Personal UNBC- related documents & files

One Drive

University files for all employees & Department documents and files

SharePoint Online

Department documents and files

Microsoft Teams
  • OneDrive offers seamless collaboration capabilities, online and offline document editing and syncing, and editing and syncing files across web, mobile, and desktop.
  • SharePoint Online is a Microsoft Office 365 cloud-based service that helps users share and mange content, knowledge and applications, encourage teamwork and facilitate seamless collaboration across the organization. It provides a secure location to store, exchange and access data from virtually any device and all major online browsers. 
  • Microsoft Teams offers a workspace for real-time communication and collaboration (text chat and video), file and app sharing. Teams and Channels can be used for tracking projects, conversations, files, meetings, etc. A Team is essentially extra functionally and features added on top of a SharePoint Online site. This means that every Team has a corresponding SharePoint Online site, which stores all the Team content.

Resources

Please visit our knowledge base article, available on our support portal for further information.

UNBC employees have access to LinkedIn Learning, an online professional development portal. To start, click on the link below and use your UNBC username (in the format username@unbc.ca).

    Contact Information

    Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

     IT Service Desk Contact Information:

    • Telephone: 250-960-5321
    • Toll Free: 866-960-5321
    • Email: support@unbc.ca
    • Web: unbc.ca/its
    • Customer Support Portal:  support.unbc.ca
    • Service Desk hours: Monday - Friday 8:00am to 4:00pm
      • Closed daily from 12:00pm to 12:30pm
    • Located on the second floor of the Teaching Lab, room 8-264.