ITS Information Notice:Phone System Issue - Avaya desk phones and softphones (Avaya Workplace)

UNBC is currently experiencing phone system issues in multiple buildings, which have affected the functionality of our Avaya desk phones and softphones (Avaya Workplace). Users are currently experiencing no dial tones, and trouble hearing on active calls.

Current Buildings affected:

• Building 3 (Charles J McCaffray Hall)
• Building 4 (Research Laboratory)
• Building 8 (Teaching Laboratory)

ITS is aware of the issue and we are actively working on fixing this problem, at this time we do not have an ETA for resolution. Please watch announcements for further updates.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

• Telephone: 250-960-5321
• Toll Free: 866-960-5321
• Email: support@unbc.ca
• Web: unbc.ca/its
• Customer Support Portal:  support.unbc.ca
• Service Desk hours: Monday - Friday 8:00am to 4:00pm
  • Closed daily from 12:00pm to 12:30pm
• Located on the second floor of the Teaching Lab, room 8-264.