IT Service Desk

Phone: 250-960-5321 (Local 25321)
Toll-free: 1-866-960-5321
Email: support@unbc.ca
Location: LAB 8-262

Hours of operation

Monday to Friday
8:00 a.m. to 4:00 p.m.
Closed daily from 12:00 p.m. to 12:30 p.m.

IT Support System

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RoboGarden Machine Learning & AI Bootcamp Info Session

Jan 14, 2025 - 4:00 pm to 5:00 pmOnlineZoom

RoboGarden Machine Learning & AI Bootcamp Info Session

Apr 08, 2025 - 2:00 pm to 3:00 pmOnlineZoom

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ITS Maintenance Digest - Week of Nov 19th to Nov 25th

ITS Maintenance/Information for this week:

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of November 12th to November 18th

This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience) under resources, gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of October 1st to October 7th

ITS Maintenance Digest - Week of September 17th to September 23rd

ITS Maintenance/Information for this week:
This is your weekly digest of system maintenance/information and downtime. All notices are also posted on the myUNBC Student Portal (Ellucian Experience), gounbc.sharepoint.com for Employees, support.unbc.ca and on unbc.ca /its. Please see one of these locations for maintenance notices.

ITS Maintenance Digest - Week of August 20th to August 26th

ITS Maintenance/Information for this week

ITS Information Notice: Missing Portal Cards in Ellucian Experience

Apr 2, 2024

ITS Information Notice: Missing Portal Cards in Ellucian Experience

Currently Ellucian Experience is having technical issues with cards not being visible, ITS is aware of the issue and is currently working with the vendor on resolving the issue.

Please use the following links to access your services until the issue has been resolved:

Important Note:At this time, we do not have an ETA on a resolution.

Contact Information

Thank you for your assistance while we keep our systems maintained and secure. If there are any questions, please contact the IT Service Desk using the information below.

IT Service Desk Contact Information:

Telephone: 250-960-5321
Toll Free: 866-960-5321
Email: support@unbc.ca
Web: unbc.ca/its
Customer Support Portal: support.unbc.ca
Service Desk hours: Monday - Friday 8:00am to 4:00pm
- Closed daily from 12:00pm to 12:30pm
Located on the second floor of the Teaching Lab, room 8-264.