Information for In-Process 2023 Applications (including 2024 MBA and Nursing)
On August 15, 2023, starting with applications for Spring (May) and Fall (September) 2024 admissions, Graduate Admissions rolled out the applicant dashboard where applicants could track the progress of their application, see what items were outstanding and receive their admission letters.
On September 23, 2024, the process has been simplified by single sign-on (SSO). Applicants from 2023 that have deferred their admission or have received an admission letter are now required to login via the SSO.
Applicant Dashboard Login : please use your Student UNBC email address and password to login via SSO.
If you have MFA enabled for your account, enter the number from the webpage into your authentication app.
Application Management
Applications are now being managed through the Applicant Dashboard. Applicants can now track the progress of their application, see what items are outstanding and receive their admission letters through this portal.
Applicants will be provided with a UNBC Student email address and link to access their dashboard through single sign-on.
Please note that applicants are first required to set up their UNBC Student Email in order for single sign-on to work.
Accessing the Applicant Dashboard
Step 1: Activate your UNBC account
With a few days of submitting your application, you will receive an email from UNBC (noreply@unbc.ca) with the subject line Activate your UNBC Account to the email address you provided in your application. This activation of the UNBC account is required as all notifications with respect to tracking your application items, and your admission decision notification emails will be sent to this UNBC account. Once you have finished the sign-up process, you will receive a UNBC email address (e.g. teststudent@unbc.ca). You can find more information about your UNBC account on our website.
If an applicant has multiple UNBC email address (staff/faculty/alumni), please use your UNBC student email address to log into the applicant dashboard (e.g. teststudent@unbc.ca).
An activated UNBC student email address and password is required to access the Applicant Dashboard. Additionally, we will email notifications to your UNBC Student Account, so make sure you check it frequently. The Graduate Admissions Team will NOT provide an applicant updates via direct email correspondence so you may wish to consider setting up email forwarding to an email address you do check regularly. Visit the email forwarding Knowledge Base article for instructions.
Note: You are expected to reply from your UNBC email account, particularly when you are sending attachments at all times.
If you are using an agent:
Applicants who are using agents to apply must ensure they enter their own email address (not an agent provided email address) in their application. Signing up for a UNBC account or Applicant Dashboard must be done with an email that belongs to the applicant. Failure to do so can result in your application being voided or rejected.
Step 2: Sign up for the applicant dashboard
Following submission of your application, your file enters a queue for an admissions review. Once the initial review is completed, you will receive an email with instructions to your studentemail@unbc.ca email address on how to sign up for the Applicant Dashboard. The timing of this message will vary. During peak application submission times (for example, right before an application deadline), you may not be given access to check on the status of your application for a couple of weeks.
To sign up for your Applicant Dashboard, you MUST have an active UNBC student email address (see step 1). Instructions on how to sign up will be included in the email you receive in your UNBC account. If you submitted your application more than 14 days ago and have not received an invitation to the dashboard, email FutureGradStudents@unbc.ca.
I could not log into the applicant dashboard via SSO
If you find the following errors: 27 or 28, please contact graduate-admissions@unbc.ca for help. If other errors occur, please contact IT support for help.
A note about unsubscribing:
In the emails you receive from us, you may see an option to unsubscribe at the bottom of the message. Please note, choosing to unsubscribe will mean that you do not receive further communications from our office (including an update on when your admission decision is ready).
Application tracking
When you submit your application online, most of your application requirements should have been included at the point of application. However, your application will not be complete until all your references are received (for programs requiring references). It may also be determined that you are missing a specific requirement. You should regularly check your Applicant Dashboard to ensure all items required for your application are received (see picture below).
Please ensure that you are checking your applicant dashboard for missing checklist items. Missing documentation/information should be emailed to graduate-admissions@unbc.ca.
A note about references:
Shortly after submitting your application, we will send your referee a link to a web form for completion. Once your referee completes their reference, your Applicant Dashboard checklist will be updated with a received date. If your checklist is not showing a received date for a reference, please check to ensure you have provided us with the correct email address. You can confirm this by checking your applicant dashboard checklist. If it is correct, then follow up with your referee directly. Note that ALL references are due within 14 days of the application deadline.
Study Permits
Once you have received notice that your application has gone to program you must begin your study permit process. It can take up to 6 months for the process. If you have any questions with regards to applying for your study permit, please email ie@unbc.ca.
Admission decisions
Once your application has had an initial review, it is sent up to the Admission Committee in your program of application. The timing for receiving a decision varies widely. Some programs will complete cohort admissions and other programs admit on a rolling basis. For a Fall (September) start, we typically send out decisions in the Spring (March-April).
Your admission decision will be populated in your Applicant Dashboard once it has been processed. You can save your admission letter as a PDF. Please review your letter carefully. Admitted applicants to a program requiring a criminal record check will have instructions on how to complete the process and admitted doctoral students will have information about how to receive a tuition waiver in their letter.
A note for admitted international applicants:
If you are applying for a study permit, you will need to save a copy of the Citizenship and Immigration Canada letter of acceptance supplement that is linked within your admission letter. Clicking on the link will take you to a PDF document you can save to your computer. A screen shot from the admission letter is shown below.
Troubleshooting
I could not login applicant dashboard via SSO
When logging into your dashboard and error numbers 27 or 18 show (please see example at the bottom of the page), please contact graduate-admissions@unbc.ca for help. If other errors occur, please contact IT support for help.
I didn't receive an email to activate my UNBC account
If you have previously attended UNBC, are currently attending UNBC, work here or have previously applied to UNBC, you may already have an account. Please ensure that it is your UNBC student account and NOT your UNBC Alumni Account. Try logging in to your email. If you can't remember your password, you can reset it here.
UNBC accounts and email addresses are now available upon receipt and initial processing of a student’s application. Activate your new UNBC Account to log-in to this portal. Please visit: https://www.unbc.ca/information-technology-services/accounts-new-students for more information.
Forget your password? https://password.unbc.ca/pwm/public/forgottenpassword
Need help? https://support.unbc.ca or email support@unbc.ca
I don't see any applications in my dashboard
If you've signed up with the wrong email address (e.g. not studentemail@unbc.ca), you will not see your application. Likewise, if you've signed up with more than one email address or with your personal email address, this will create issues. Please contact Need help? https://support.unbc.ca or email support@unbc.ca
I didn't receive an email to sign up for my applicant dashboard
Note that this invitation will be sent to your studentemail@unbc.ca email address. Check that email first, if you have not yet done so recently.
During peak application periods, it can take up to two weeks to receive this invitation. If you applied longer than 14 days ago and still have not received an email in your studentemail@unbc.ca account, please contact FutureGradStudents@unbc.ca.
My reference is not showing as received
Start by checking your applicant dashboard to ensure you provided the correct email address for your referees, then check with your referee to ensure they received a request to provide a reference. If you have provided an incorrect email or your referees have not received a notification, email graduate-admissions@unbc.ca.
If your referee received a web form link and confirms to you that they have submitted their reference, wait for 24 hours and check your Applicant Dashboard again. It can take up to one day for this information to populate. If you are still having issues, email graduate-admissions@unbc.ca.
I am not receiving emails from UNBC about my application
We will communicate with you through your studentemail@unbc.ca address. However, it is important to note that if you have unsubscribed from email communication, you will not receive further updates about your application. If you think this may be impacting you, contact FutureGradStudents@unbc.ca.
