Incident Management for IT Operations Level 1
Level 1 Certification for Incident Commanders and Key Responders
This new course provides a foundational level of skills, knowledge, and abilities for individuals who will take on leadership roles, provide incident communications, perform technology problem-solving, or engage in tactical documentation during Information Technology (IT) incidents.
Duration: Four 2-hour Sprints
Delivery: Virtual live
Course content includes:
- History of the Incident Management System (IMS)
- Adaptation of incident response best practices from fire department operations into IT
- Roles and responsibilities associated with incident leadership, communications, and tactical documentation
- Challenges of Incident Command
- Overview of human behaviors and group dynamics during high severity incidents
- Communication briefings using the Conditions, Actions and Needs (CAN) report and IMS briefing formats
Course includes simulated incidents and other exercises to engage participants in hands on practice during small group exercises.
This course is also available as a custom offering. Please contact us at cstudies@unbc.ca to set up a course date that works for you and your organization.
Learning Outcomes
- Develop a better understanding of the Incident Management System and how the principles and practices integrate into IT Incident Response
- Develop soft skills necessary to be effective Incident Commanders and communicators to internal and external stakeholders during high severity incidents
- Understand how to effectively assemble a team and manage group dynamics during high severity incidents
- Understand the operational interactions between incident leadership, communications and documentation
- Develop confidence as key resolvers dispatched to manage high severity IT incidents
Course Requirements
Students must have a computer with a webcam in order to attend class and participate in exercises and knowledge checks. Attendance is mandatory.
Course Prerequisites
No prerequisites for Level 1. This course fulfills the prerequisite requirement for enrollment in any Incident Management for IT Operations Level 2 training.
Details
Course Format
The Level 1 certification course is organized into four Sprints of two hours each conducted over Zoom. All Sprints are led by Blackrock 3 Partners personnel, with a lead instructor providing instructional content, coaching, and immediate feedback on participant engagement.
Each Sprint will combine lecture and small-group exercises using Breakout Rooms, so that participants can practice the roles, skills and tactics discussed during the lecture.
About Our Partner - Blackrock 3
Blackrock 3 Partners maximize uptime during high severity IT incidents by assessing, training, evaluating and exercising incident response teams. With deep global experience in Incident Management and Critical Infrastructure, we combine a unique mix of expertise and ingenuity to maximize IT Uptime in your organization. We’ll show your team how to respond to IT emergencies more efficiently, more predictably and more confidently with strong incident leadership.
Instructors
Rob Vidal
Rob's emergency response career spans 30 years in international public safety as a Special Operations Fire Chief, Incident Commander, consultant and published author. Rob is on the curriculum development team and teaches Special Operations at the U.S. Fire Administration’s National Fire Academy.
Rob authored Hazardous Materials: Awareness and Operations and serves on the Fire Engineering magazine editorial advisory board, and the Fire Department Instructors Conference executive advisory board. Rob has developed risk assessment, incident management and incident command training for Fortune 500 companies, foreign governments, and US national laboratories.
Ron Schnepp
Ron’s corporate career spans 35 years as a senior executive in critical infrastructure disciplines of metro/long haul/subsea fiber optic networks, data centers, oil & gas, power systems and capital markets. Ron has advocated technology public policy to Members and staff of United States Congress, Commissioners and staff of the Federal Communications Commission (FCC) and Commissioners and staff of the California, Illinois, Massachusetts and New York Public Utility Commissions (PUC).
Ron is a volunteer firefighter, and former Chair of the Emergency Preparedness Commission in Mill Valley, California and a technical peer reviewer for FEMA’s Assistance for Firefighter Grant (AFG) program.
Course Cancellations
Please note that courses may be cancelled at any time due to low enrolment. Upon cancellation, registrants will receive a full refund.
