Business Communications
Business Communications provides basic skills in written and oral business communication. It also covers how to effectively organize and deliver written and orally presented business reports.
Topics include communication skills, identifying your personal communication style, understanding individuals’ differences and similarities, and improving the business-writing process including e-mails, memos, letters, and other daily writing.
Price includes a Personality Dimension Assessment, to be completed before the course then discussed in class.
Duration: Three, 4-hour sessions
Delivery: Virtual live
Business Communications is offered as a stand-alone course during Professional Development Skills Week and as a module in the Administrative Assistant Professional Certificate.
Learning Outcomes
- Understand the importance of becoming an effective business communicator in today’s changing workplace
- Identify personal styles and preferred methods of communicating
- Explain professionalism in the workplace
- Create a variety of business documents using appropriate format, tone, and style
- Examine the traditional formats of memos and letters for business correspondence
- Explain the pros and cons of e-mail and how to use it professionally
- Develop a conversational tone and use positive and courteous language
- Revise messages to achieve conciseness, clarity, and impact
- Revise messages to achieve visual persuasiveness
- Describe effective techniques for proof-reading documents
- How to deal with negative situations quickly and appropriately
Course Requirements
Students must have a computer with webcam in order to attend class and participate in exercises and knowledge checks.
Details
Course Cancellations
Please note that courses may be cancelled at any time due to low enrolment. Upon cancellation, registrants will receive a full refund.