Innovation Towards Smart Service Provision

Community and Economic Development and Transformation

2010

By Laura Ryser and Greg Halseth

This presentation explores three types of smart service delivery models that can provide a foundation for community development and sustainability. We begin with a brief introduction about the impacts of rural restructuring, including the operational challenges faced by service providers in small places.  Drawing upon examples from northern BC, we explore opportunities and challenges linked to three types of ‘one-stop’ service delivery models: portals of collated information, sites with expanded services, and sites shared by multiple service providers.