Ngoc started her nursing career at Vancouver General Hospital and eventually transitioned to BC Women’s Hospital. She has worked in the Middle East and volunteered in numerous countries. While working and visiting different countries, Ngoc obtained her post-graduate diploma and a graduate degree in Wound Care and Nursing Education from Monash University in Australia.

She teaches mainly in the areas of adult acute care and nursing leadership. Her clinical background is varied, ranging from adults to neonates and more recently in the area of palliative care. Ngoc's research interests are focused on children with complex care needs and their families, particularly those of marginalized communities.