You are encouraged to attend the defence. The details of the defence and attendance information is included below:  

Date: April 9, 2025 
Time: 9:00 AM to 11:00 AM (PT)

Defence mode: Hybrid
In-Person Attendance: 7-152 Small Lecture Theatre Agora
Virtual Attendance: via Zoom 

 LINK TO JOIN: Please contact the Office of Graduate Administration for information regarding remote attendance for online defences. 

To ensure the defence proceeds with no interruptions, please mute your audio and video on entry and do not inadvertently share your screen. The meeting will be locked to entry 5 minutes after it begins: please ensure you are on time.  

Thesis entitled: PERSPECTIVES ON THE PATIENT COMMUNICATION AND SOCIAL ISOLATION IN ACUTE CARE SETTINGS IN CANADA: FINDINGS FROM A NATIONAL CROSS-SECTIONAL SURVEY 

Abstract: Hospitalization can significantly impact communication and social connectedness among patients. This study explores communication challenges and social isolation experienced by patients in Canada.

A cross-sectional observational study was conducted using semi-structured surveys distributed via SurveyMonkey to investigate patients’ communication from different perspectives. Three tailored surveys targeted patients, family/friends of patients, and hospital staff. Surveys were promoted through Facebook groups, forums, and targeted ads. Of 421 total responses, 381 were retained after data cleaning. Cohort 1 included hospital staff (n = 96), and Cohort 2 included patients and family/friends (n = 285). Descriptive and inferential analyses were performed using SPSS IBM 29 software.

Findings highlight variations in communication experiences, perceived levels of social isolation, and reported challenges across respondent groups and age categories. While many patients felt they received communication support, family or friend respondents often viewed this support as limited or inconsistent. Hospital staff commonly reported that patients only occasionally received assistance. Access to communication devices and trained professionals was not consistent, and environmental barriers were frequently mentioned. Older adults experienced additional challenges, including language barriers and staff time constraints. These barriers were strongly linked to increased feelings of social isolation.

This study provides evidence of communication gaps and social isolation among hospitalized individuals. The findings emphasizes that effective communication is a necessity for patient-centered care. Addressing communication barriers can lead to better patient outcomes, reduced emotional distress, and a stronger support system for patients and their loved ones.

Defence Committee:  
Chair: Dr. Catherine Whalen
Supervisor: Dr. Shannon Freeman
Committee Member: Dr. Tammy Klassen-Ross
Committee Member: Dr. Trina Fyfe
Committee Member: Dr. Aderonke Agboji
External Examiner: Dr. Davina Banner-Lukaris