Reporting to the Manager, Residence & Restorative Relations, the Student and Guest Services Representative provides exceptional front-line student and guest support within the Housing and Residence Life department. The Student and Guest Services Representative (SGSR) is an integral part of the day-to-day operations of the Housing front office and at times will receive functional supervision from the Operations Coordinator. 

The SGSR will assess and respond to a wide range of situations and inquiries from routine to sensitive, confidential, critical, and unique. Exercising judgement and discretion, the SGSR must demonstrate sensitivity and an exceptional level of customer service while supporting a diverse population of students and guests. With primary service delivery focused on current and prospective UNBC Residence students, this position also works closely with Guest Accommodations providing logistical information, operational support and service excellence.

The SGSR will be expected to demonstrate initiative and continually develop knowledge and context for Housing & Residence Life and Guest Accommodation services. Additionally, building knowledge and awareness of other internal supports, services, and departments within the UNBC community is essential to the success of this position. 

For information including application instructions, please see the below link to the job posting.